Shipping & Returns

Shipping

Most Items will be delivered within 3-7 business days, once it is shipped. However, there can be instances for delays that are out of our control. Please note orders can takes 1-3 business days to ship(excluding Saturdays, Sundays, and Holidays).

Also, some carriers are running behind and/or experiencing delays in updating tracking information. We can not refund or cancel orders that are in transit. If you need to cancel an order, We can't guarantee that an order or item can be canceled, but we'll always do our best to make it happen. Please know that we are working diligently to get your order processed and sent out as fast as possible, but carrier shipping delays are outside our control.

When you receive a Shipping Confirmation email, that means your order has been picked up and is in transit.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item(s). You have 30 days to return. Some returns may require a 10% restocking fee, if opened and not defective. We will not be responsible for covering the shipping costs to return your item(s), for any reason besides it being incorrect or defective.

Skytechmart is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns. Please allow 1-2 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you a refund as soon as possible.

You should expect to receive your refund within 14 business days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days).

If you need to return an item, simply contact us at support@skytechmart.com . We'll notify you via e-mail of your refund once we've received and processed the returned item.